Returns and Exchanges Policy

We hope you love what you ordered!
If you're not completely satisfied, we've made returns simple and hassle-free.

You may request a return or exchange if:

1. The product has a manufacturing defect.
2. The product was damaged during shipping.
3. You received the wrong item (the product does not match what you ordered), as long as it remains in resalable condition.

The following situations are not eligible for a 14-day no-questions-asked return:

1. Custom or personalized items.
2. Products that have been used (electronic items are considered used once they are powered on).
3. Cosmetic wear on the product or its functional parts and accessories.
4. The outer packaging is lost or significantly damaged (normal unpacking is excluded) to the extent that it affects the product's resale value.
5. Other items that, by their nature, are not suitable for return and which you agreed at the time of purchase are non-returnable.
6. Any other situation where the product is not in good enough condition for resale.

How to request a return

For personal reasons (change of mind, etc.):
Within 14 days of receiving your order, send an email to the after-sales service center, provided the product is in resalable condition. Our customer service team will review your request within 1–3 business days after receiving your email. You are responsible for the shipping costs of the return or exchange.

For quality issues (defects, damage in transit, wrong item):
Within 14 days of receiving your order, email our after-sales service center at service@mail.kaimono365.com. Our customer service team will process your request within 1–3 business days after receiving your email. We will cover the shipping costs for the return or exchange.

Refund process
Within 14 days of receiving the goods, please contact the courier company directly to arrange the return. Once the courier has received the returned item, they will notify us, and we will proceed with your refund. The refund will be completed within 15 business days. Please provide your order number, name, phone number, and return details to our 24-hour online customer service.